Returns & Exchanges

At Robert Gordon, we take pride in the quality and craftsmanship of our pottery and homewares. If you are not completely satisfied with your purchase, we offer returns on full-priced items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team with your order number and details of the items you wish to return to receive a Return Authorization.

• 2.
  Secure Packaging

  Carefully pack your items in their original packaging, ensuring delicate ceramics are well-protected to prevent any damage during transit.

• 3.
  Ship the Item

  Affix the provided return label or address the package to our warehouse, then drop it off at your nearest authorized postal service location.

• 4.
  Inspection and Refund

  Once our team receives and inspects the returned goods, we will process your refund or exchange within 5-7 business days.